NEW YORK (AP) — Fresh off a string of victories over Bank of America, Netflix and Verizon, consumers are entering 2012 with a newfound sense of empowerment. But not every matter requires a mass call to action; here are three quick tips for getting better customer service:
1. Try reaching out to the company CEO or another high-ranking officer. Most major companies have executive resolution teams that field correspondence from customers who take their complaints to the top.
2. For time-sensitive requests, try reaching out on Twitter. Many companies patrol the site for any mentions and try to respond to customers quickly.
3. If you’re not getting anywhere with a business, get a third party involved. This could be as simple as disputing the charge with your credit card company.