Know how to give constructive feedback that builds up your employees.
Part of being a good leader is knowing how to give constructive feedback that has value and builds up your employees instead of breaking them down. Instead of just giving simple criticism and praise, use these tips to give information-specific constructive feedback.
There’s a difference between saying “great job” and “I noticed you really took initiative to get that project started. Great job!” The latter tells your employee exactly what was so great about his or her actions, and he or she will remember that in the future.
- Be direct: Don’t beat around the bush. Deliver both positive and negative feedback in a straightforward way.
- Don’t give mixed messages: Try to eliminate words like “but” and “however” from your feedback. If Molly “did a great job, but….” then she probably didn’t do a great job. The words create contradictions that muddle the real point of your feedback.
- Express concern: When giving negative feedback, concern and care go much farther than harshness, anger, disappointment or frustration. Be objective to keep the content of your message clear.
- State observations: Comment on only what you observe, not what you interpret. Instead of characterizing behaviors with opinions or analysis, stick to a more concrete level to bring a nonjudgemental and factual aspect to your feedback.
Timing is Everything