Crystal E. Jackson


    Crystal E. Jackson 

    Senior Vice President, Commercial Bank: Nonprofit Financial Services

    Citibank, N.A.

    Long Island City, NY

    Age: 36



    Crystal E. Jackson is a senior vice president, Commercial Bank in the Nonprofit Financial Services Group at Citibank, aligning perfectly with her passion for community development and the nonprofit sector. “My clients do great work to impact their respective communities, and I am privileged to help them be more effective by providing creative financial solutions,” she says. Ideally, she would have sought to align her passions with her career much sooner. “In the latter part of my career, I was very intentional about doing that because I believe you are more effective when you work from a place of passion and purpose,” she asserts. 


    Granted a Thomas G. Labreque Smart Start Scholarship, Jackson obtained a Bachelor of Finance from Baruch College and was recruited for JPMorgan Chase’s Credit Analyst Training Program prior to graduation. While a vice president at JPMorgan Chase, she suspended her career to participate in the National Urban Fellows Program, a graduate degree program that grooms midcareer professionals for leadership in the public and private sectors. “It is important to take risks in your career, or, as I call it, a faith journey. I have felt the most fulfillment once I began to step outside of the box and walk by faith,” says Jacskon, who obtained a Master of Public Administration degree at Baruch through the program. 


    Jackson is a youth director, elder and board member at the historical Ephesus Seventh-day Adventist Church in Harlem, New York City; a mentor to inner-city youth through iMentor; and career development co-chair for Citibank’s African Heritage Employee Networking Group. She ran a local vacation bible school while volunteering to build schools in Malawi, and served as a medical missionary in Haiti after the 2010 earthquake. “At the end of the day, it’s all about service. I believe the greatest of leaders, are the greatest of servants,” she says.