Wednesday, January 15th, was a day full of confusion for the customers of Citibank as the mobile app faced a major outage. The bank received thousands of calls reporting technical issues around fraud alerts. The long waiting line in customer service also contributed to further chaos. If you are also facing similar issues with the Citibank app, this article is for you. It brings you all the details about how hundreds of Citibank customers report fraud and outages with the mobile application.
What Exactly Happened During the Citibank App Outage On Wednesday?
According to the reports that are coming in, Citibank customers are actively reporting fraud on the customer service helpline. In an official statement by the bank, it explained that the mobile app is facing technical issues.
The bank urged the people to visit the official website of Citibank for service or call the number mentioned on the back of their cards and monthly statements.
The chaos started at 6 AM in the morning Pacific Time and by 9:30 AM, the bank already received around 1273 reports which is higher than the normal amount. According to the bank, 85% of these reports were about troubles being faced during mobile logins. The remaining 10% of complaints were about online login and 5% were about credit cards.
Citibank’s Response to Customer Complaints
Social Media Reactions and Customer Grievances
The customers of the bank suffering from the mobile application outage and fraud notifications registered their grievances over social media platforms like X. Citibank is responding to comments and trying its best to respond to all the customers who could not reach customer service.
One of the customers on X mentioned that they could not resolve the Fraud alert that froze his account. To this, the bank responded and mentioned that they are aware of the fraud alerts and its teams are trying to resolve the issue at the earliest.
Steps Recommended by the Bank During the Outage
Through another statement the bank made over a social media complaint from a user the bank urged the customers to head towards the official website for the service.
When one of the customers complained about the irresponsive customer service the bank responded with another statement. The bank told the customer to try logging in after one or two hours. The bank also urged the customers to try logging in through the browser.
How The Outage Affected The CitiBank’s Image
The wounds of Citibank customers who actually suffered multiple frauds last year are still fresh. It was only last year when Citibank was officially sued for not being able to reimburse its customers suffering from fraud. The people living in New York allegedly lost millions.
The bank was accused of not implementing proper measures to protect the customers from these frauds. It was also accused of falsely assuring its customers that their accounts were secure. It was also accused of wrongly telling the customers to visit local branches which led to more losses.
The recent outages angered the customers even more and definitely induced a sense of paranoia among the users. The customers could not access their own money for hours which agitated many.
Citibank Customers Report Fraud: Customer Reactions
The image of Citibank is at risk again as the customers of the bank express their frustration online. The customer service is also not responding to the calls properly leading to even more agitation. Many customers have been discussing the outage online and the reactions are not looking good for Citibank.
In this digital age, millions of customers switch to online payments and prefer easily accessible mobile applications. In such situations, people expect a seamless service and proper response from a bank as popular as Citibank. However, the customers are yet again let down after thousands of them could not access their money because of the app being down.
What Should Customers Do During the Citibank Outage?
Visit the Official Website for Updates
Many users of the Citibank application received multiple errors and issues over the internet. One of the users commented over X that the application told them to contact the authorities. However, they have been on hold with customer service for hours without any outcome. They cannot even initiate a chat session with customer care.
This also happened with many other Citibank customers who have been trying to contact the bank’s customer service. The poor connection and response led to chaos and confusion among the users that could have been easily prevented.
Social Media as a Source for Real-Time Information
The bank responded to many such users complaining over social media. However, the inconveniences already caused because of the poor response to the outage angered many users.
Conclusion: Hope for a Resolution
If you are also facing similar issues with the Citibank mobile application, your best bet at the moment is surely heading to the official website for further updates. Contacting the customer may or not be a great idea since it takes ages for them to actually respond. However, you can head to social media for the latest updates.
Panic is not required in this situation. The outage seems like a technical issue and hopefully, the bank will soon resolve the issue and the application will go live again. However, it is still not clear how long it will take for the application to be back in action again.
