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Business Owners? Loyalty Nightmare
Every two years, Walker Information Inc., an Indianapolis pioneer of customer satisfaction and loyalty research, examines the level of loyalty...
entrepreneurship
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Downward Communication: Workers need clear channel all the way to the top
Every employer knows they are going to have a certain amount of employee whining about workplace conditions. Some of this...
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The Power of PR: Implementing a public relations strategy
Understanding the power of public relations and how to use strategic PR principles to empower yourself and grow a successful...
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Relationship Management: Bosses are the keystones to building employee morale
It is difficult to overestimate the effect a bad boss has in a workplace, but it?s just as easy to...
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Bolstering MWBEs: New York City?s public-private partnerships
New York City?s Department of Small Business Services and Columbia University?s facilities unit this year launched a mentorship program to...
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Hair-Care Trends: Black manufacturers emerge as attitudes shift
Hunched over folding tables in their Baltimore basement, Pierre and Jamyla Bennu put the ?hand? in Oyin Handmade, meticulously squeezing...
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On My Own: Tracey Syphax bounces back to a booming business
Tracey Syphax knows that sometimes it takes the will from within or a push from behind to open the doors...
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Credit-Card Financing: More small businesses are taking this route
Small firms are finding it increasingly difficult to secure affordable financing in the current economic climate. Testifying in April before...
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Going Green: It makes good business sense
With concerns about the environment and global warming capturing the collective consciousness, more consumers are clamoring for eco-friendly and Green...