If you are someone who has been shopping from the online retailer, Amazon, for a while now, you must be well aware of the purchase and return process of the company. Amazon is supposed to issue a refund whenever you return an item purchased from them. However, many times these refunds don’t arrive, leaving the customers stranded. In case you are one of such customers, the latest update may bring some relief for you. Amazon is refunding purchases as old as 2018 amid a class-action suit filed against the company. If you want to know more about Amazon refunds, the following article is for you.
What Did The Spokesperson From Amazon Say About The Refunds?
A spokesperson from the company, Maxine Tagay, stated that after an internal review, Amazon discovered a small subset of returns where it issued refunds, but the payment remained incomplete. The company also identified certain returns where it couldn’t identify whether the correct items were sent to them or if no refunds were issued. He further clarified that the customers do not have to do anything in order to receive the refunds. The company has fixed the payment issue and made process changes as well. These changes will help Amazon reach its customers about unresolved returns more efficiently in the future.
How Many Amazon Customers Are Going To Receive A Refund?
The company did not really specify exactly how many customers are going to receive their long-awaited refunds. However, Amazon’s CFO Brian Olsavsky, during the earnings call for the first quarter, told investment analysts that Amazon has taken a one-time charge of about $1.1 billion. According to him, this charge also includes old unresolved customer returns along with the cost of stockpiling inventory in anticipation of tariffs.
Steven Pope Received His Amazon Refund After 7 Years
Steven Pope, one of the customers of Amazon and the founder of My Amazon Guy, reported that he received his Amazon refund after seven whole years. Back in 2018, Pope returned a TV that he purchased from Amazon, but never got the refund for. Through a post on LinkedIn, Steven Pope revealed he finally received the $1,798.81 refund on the 20th of May 2025. He further revealed that the email he received from Amazon read that the company was contacting him regarding the unresolved product return that he initiated on Amazon. It further added that, given the time that has passed, the company has decided to err on the side of customers and complete the refunds.
Amazon Class-action Refund Lawsuit In The Court
Returns on Amazon are also the main point of focus of a potential class-action lawsuit in which many customers of Amazon say they were recharged for an item after they had returned it. Amazon countered back with the argument that it may re-charge and reverse the refund if it did not send them the correct items. They can also do so if the items received are in bad condition. Last month, a federal judge from Seattle denied the company’s dismissal request of the case, which is still in the discovery process.
