When a big storm threatens to delay or cancel your flight, here are some tips:
1. CHECK YOUR STATUS
To avoid getting stranded at the airport, check your flight status early and often. Check at least once on the day you’re flying and again before heading to the airport. If you need to rebook, do it online. Hold times to speak with airline agents could be hours long.
Once you’re ready to head to the airport, come prepared. Write down your flight number and departure time. Do the same for similar flights. This will make things easier if the airline lets you change your flight for free and you need to rebook with an agent.
3. WORK ALL THE ANGLES
If you’re already at the airport when your flight is canceled, it’s time for double duty. Walk over to customer service. While in line, dial the customer service number. You’ll probably reach someone on the phone before getting to the front of the line. Want a third option? Try Twitter. Some airlines have already begun to help stranded passengers over the social media site.
4. BE CAREFUL ABOUT CHANGES
If you push back your flight, be sure about your new plans before you lock them in. Otherwise, you’ll be out $150. Many airlines only waive change fees once in bad weather.
5. VOUCHER OR CASH
If you cancel your booking altogether, the airline might offer you a voucher for a future flight. But you can ask for cash instead.